FAQ - The Playful Pet Store

1. What is the estimated shipping time? Shipping within the U.S. takes approximately 7-14 days. International shipping can take anywhere from 14-31 days, depending on the destination country.

2. How can I track my order? Tracking information will be uploaded as soon as possible. You can check the status of your order on our "Order Tracking" page using your order number and email.

3. What is your return policy? Our return policy varies by product. Each product listing includes specific return details. Please review the product description or contact our support team for further assistance.

4. Do you offer refunds? Refund eligibility depends on the product and its condition upon return. Please refer to the return policy for the specific item or reach out to our support team.

5. Do you ship internationally? Yes, we offer international shipping! Please note that international orders may take 14-31 days for delivery.

6. What payment methods do you accept? We accept major credit and debit cards, PayPal, and other secure payment methods at checkout.

7. What if I receive a damaged or defective item? If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the product. We will work with you to find a resolution.

8. Can I modify or cancel my order after placing it? Orders are processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us as soon as possible. While we will do our best to accommodate changes, we cannot guarantee modifications once an order is processed.

9. Do you offer discounts or promotions? Yes! We occasionally run special promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated.

10. How can I contact customer support? For any questions or concerns, please contact our customer support team via email at bailanator@icloud.com or through our contact form on the website. We strive to respond within 48 hours.